How to deal with customers

Learning to deal with customer is like any other skill that will get better with practice. It is a good idea that you have an appointment for your first ever customer. Here are some things you will want to bear in mind prior to your first appointment;

• Avoid setting a time limit on an appointment and allow plenty of time for the application.
• Don’t start a tattoo on an empty stomach or when you are dehydrated; you don’t want to end dizzy of on the floor.
• Always wear clothing that will let you move around easily.  Don’t wear your best clothes in case you get ink or blood on them.
• Never take alcohol or drugs before doing a tattoo and be aware of any medication that might thin your blood.
• Always check the customers ID before beginning a tattoo.

You are expected to explain everything to the customer and you will need to consult with them and offer good advice. It is best to give the customer as much advice as you can so they can make the right choices. Make sure your customer is relaxed with you and take a bit of time to get to know each other. Make sure that you clear up any doubts the customer might have. You will often find that is customers having their first tattoo who have the most question; usually about pain. Always answer all the questions as honestly as you can.

If you are dealing with a customer who is having their first tattoo you will be wise to advise them to get a small one first of all.  They can get a bigger one at a later date if they so wish. It is nice that you can tell them the significance and history behind any tattoo they seem interested in. Let them have a look at your instruments and offer them advice about where they should have the tattoo.

Pain will often be a big issue for first-time customers and you will need to do a bit of reassuring here. Explain to them how the tattoo machine works and show them the needles. Knowing how things work is often enough to reduce fear, but be careful because some people can become even more terrified when they see the needles. You want to explain to them about how the body will react to pain by releasing pain reducing endorphins.

You will need to explain to your customers about your hygiene and safety precautions. Show them how clean and tidy everything is, and you can explain to them about all your sterilization procedures. If you ease their concerns the tattoo application will be a far more pleasant experience for both of you.

It is a good idea to lighten the mood while tattooing by sharing a joke or two and avoid letting the conversation get heavy; this is good for distracting people who may be feeling pain or seeing their own blood. Occasionally make eye contact with your customer. You might also find it sensible to have some other distracting entertainment in your shop; relaxing music will be good for both of you. Don’t forget to give your customer their aftercare information sheet when you are finished.

Taking care of your customers will pay dividends for you; they will come back to you and send their friends your way too.